Proactive Messages lets you create tickets in bulk in Zendesk Support, works for all channels that allow outbound conversation starts.
Audiences is the feature to let you group people in Zendesk Support.
Zendesk’s Rich-text Editor is used to write messages to your customers. No need to learn a new way to compose a message.
E-commerce — delayed orders, product faults and received returns
IT Support & Services — server maintenance, EAPs and service disruptions
Subscription Businesses — retention messages, churn recovery, proactive updates
Delivery — delays, changes and delivery updates
Finance — recurring information preparations and payment issues
Search Users gives you the opportunity to use Zendesk’s Search engine to find all the users you need. All search properties are supported.
Search Organizations lets you find organizations that have certain properties. Whether it’s a server or a product they are using. Find the organizations, and the connected users.
Upload Users puts all control in your hand. Receive a CSV file from another team, and map the columns to user properties in your Zendesk on-the-spot. Also allows you to create Campaign Placeholders.
Select Segment is a way to use pre-saved audiences of any the options available to find the users you want to reach.
Zendesk’s Rich-text Editor No need to learn a new editor. Use the ones you're already familiar with. We even added a couple of extras like searchable placeholders, all your ticket field placeholders and dynamic content placeholders.
Apply Macro Add pre-written text, add custom values to your fields, set forms, set statuses, do everything you can do with Macros. Also integrates with other apps like Macro Assistant →
Use native ticket forms and fields Choose the ticket properties for the Proactive Message. Also works with native conditionality in forms. Additionally Campaign Placeholders also work in custom fields.
Multi language (Enterprise only) Inform people in their own language. Works with all audience types. Same language, then there's the feature Copy From other language.
Templates (Enterprise only - Zendesk Sunshine Required) Repetitive Processes? Use Templates, and pre-configure an entire Proactive Message. Works with all Audiences, and even pre-configure columns for import.
Review Related Tickets (Enterprise only) Improve speed and decrease workload. Find less than solved tickets from people you've informed with a Proactive Message. Review these tickets, and assess to solve them in bulk.
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