SearchUnify is a unified cognitive search platform that revolutionizes information discovery, fuels an insight engine, and makes for a robust platform for AI-based apps. Its out-of-the-box support for 35+ native connectors helps create a unified discovery experience for your support agents and users within their Zendesk instance.
With SearchUnify, you can index multiple content sources across on-premises and cloud applications like Lithium, Jira, MadCap Flare, Confluence, MindTouch, etc. and enable your support agents to access relevant case resolving information from enterprise wide content repositories, within their Zendesk console. Rich insights into user journey enables agents to boost first contact resolution and enables support managers to enhance the ROI of their support org.
Why SearchUnify is the Perfect Companion for your Zendesk Properties:
Search All Content at One Place: SearchUnify integrates all your content sources with your Zendesk console and enables your support agents to access content, irrespective of where it resides, from within the console, hence reducing response time.
Boost Agent Productivity with Greater Relevance: SearchUnify’s AI-powered algorithms automatically rank your ticket-resolving content based on its relevance to the query. You also have the option to manually tune the results and customize their ranking.
Improve FCR with Insights into Customer Journey: SearchUnify’s rich insights into customer journey enables agents to personalize customer service interactions and boost first contact resolution by leveraging the ability to review user activity across all touchpoints, in real time.
Drive Knowledge-Centered Service: SearchUnify enables agents to access the company’s knowledge base & quickly attach case-resolving articles to conversations from within the Zendesk console.
Leverage Search Analytics to Fill Content Gaps: SearchUnify’s robust analytics offer rich insights into what agents are looking for, making it easier to identify content that needs to be created or modified.
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