Refundid

Refundid shows your support agents the requester's recent returns right on the ticket: return reference, order number, status, resolution, items, tracking and shipping label, with a one-click link into the Refundid merchant dashboard.

Both instant refunds and standard returns are shown. If the requester isn't the purchaser, agents can search by order number or email.

Requires a Refundid merchant account and API key.

Data disclosure: this app reads the email address of the ticket requester from your Zendesk account and sends it to the Refundid API (api.refundid.com) for the sole purpose of finding that customer's returns for your store. Agents can also type an order number or email into the app to search. The app does not read ticket comments, attachments, agent details or any other Zendesk data, and it does not write to your Zendesk account. Refundid does not store any additional Zendesk data as a result of these lookups; the returns shown are your own existing Refundid records. Your Refundid API key is held as a Zendesk secure setting and is never exposed to the browser. See the Refundid privacy policy at https://www.refundid.com/privacy-policy.