Maestro QA makes QA /QM software for modern support and quality assurance (QA) / quality management (QM) teams.
The Maestro QA Lite App helps you grade tickets seamlessly from Zendesk. It’s the “Lite” version of our full platform with various Automated QA/QM features, which takes Auto quality assurance (QA) /quality management (QM) to the next level with Automated QA/QM grading, a full AI powered reporting suite for conversation insights and conversation analytics, agent coaching and more.
Build customized agent QA/QM scorecards based on your unique brand and business needs
Grade agent tickets quickly and easily with a side-by-side QA scorecard view
Maintain consistent service quality across remote, scaling, and outsourced/BPO teams
Turn your agent QA score into a trusted KPI to reveal agent performance and AI powered conversation insights
Identify training gaps and areas for agent coaching opportunities by AI insights
Improve CSAT, NPS, AHT, and other key metrics through Automated QA/QM conversation insights and agent coaching sessions powered by AI
Support and quality teams choose our Automated QA to understand agent performance, find coaching opportunities and enable exceptional customer experiences.
Agent support teams and quality assurance (QA) / quality management (QM) leaders love Maestro QA.
...By making my QA / QM process more efficient, I was identifying more valuable areas for opportunity & able to lead larger, more targeted projects. During the first 6-8 months of using Maestro QA our average QA / QM score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%. We would not have seen those agent QA / QM score increases if I was still spending a day a week pulling reports and managing my team's daily tasks.
Want to know more about how quality teams use our quality assurance (QA) / quality management (QM) tool to empower their agents to provide higher quality services by getting the quality of their work graded and improved via agent coaching? View our customer case studies.
We’re here to help! You can email us directly at firstname.lastname@example.org or visit www.maestroqa.com to chat with us and learn more on how we can help meet your quality assurance (QA) / quality management (QM) needs by evaluating quality of the agent support service, filling those gaps through agent coaching sessions guided by in-depth root cause analysis performance insights.
Other info: Request a demo of the full Maestro QA experience