Birdie for Chat

Install this addon only if you are using a former chat version.Make sure you have already installed Birdie main app named Birdie - Screen Recording before installing this addon

Birdie is trusted by 2,500+ leading support teams.

Let customers show the issue with screen recordings, empowering your team to resolve complex tickets 7x faster. Here is how:

SCREEN RECORDING

• Request Screen Recordings from Customers
  Skip the back-and-forth. Enable customers to record their screens to show issues instead of explaining them via text or live calls.

• Capture Console Logs and Network Requests
  Automatically collect console logs, network activity, device details, and session metadata to equip your developers and Level 2 agents with the insights they need for faster troubleshooting.

• Integrate Birdie into every Zendesk Workflow
  From ticket forms to auto-replies, agent signatures, macros, and AI agents - Birdie integrates seamlessly into every Zendesk workflow.

• Send Screen Recordings to Customers
  Deliver crystal-clear guidance by sharing screen recordings with your customers.

• Birdie SDK
  Embed Birdie recorder seamlessly into your product through any button, link, or element, and receive recordings directly in Zendesk.

WHY TEAMS LOVE BIRDIE

• No Downloads Required: Customers record instantly - no installs, no hassle.

• Custom Branding: Ensure a polished, branded experience.

• Hide Sensitive Data: Automatically blur sensitive information for compliance and trust.

• Enterprise-Grade Security: Includes SAML SSO, on-premise options, and customizable data retention policies.

• Proven Results: +60% faster resolutions, -35% escalations, and +20% Customer Effort Score.

Birdie makes ticket resolution easier, faster, and more efficient for both customers and agents.

Learn more at birdie.so. For support, visit our Help Center or email us at support@birdie.so.