Open LMS uplevels customer success with Zendesk

Open LMS, a leading provider of open-source learning management solutions, runs its business on Zendesk. In this video, Sean Tierney, Vice President of Customer Success, shares how Zendesk’s adaptability helps new agents become productive quickly and enables the team to evolve workflows as the business grows. He highlights how Zendesk empowers support agents to uncover new opportunities, identify blind spots across thousands of monthly tickets, and transform from a technical support team into a company-wide driver of customer success.