Gainsight PX
User activity and details for current support request
About this app
Gainsight PX
Analyzes user behavior in your product so you can determine onboarding success, feature adoption and usability issues
Develops personalized, in-product messaging that guides users through your product experience and increases feature adoption
Builds real-time segments based on product adoption, demographics and company data
Gainsight PX in Zendesk
By installing the Gainsight PX extension in Zendesk, you allow your Support team members to quickly see relevant data regarding the current request.
User Activity
By showing the activity of the user within the application relative to when the help request was filed, the support agent can have a detailed view of what actions were taken by the user leading up to the issue. Actions that are displayed include: page views, form submits, custom events, and features.
User Details
The attributes of the user for the current request will automatically be displayed. Contact information, number of visits, signup date and other key information that can help solve issues more quickly.
Data Handling & Privacy
Gainsight PX for Zendesk accesses user and account data from your Gainsight PX instance via a REST API key that you provide. The app retrieves user activity and attribute data solely to display it within your Zendesk Support interface. No data is stored, shared with third parties, or used outside of this display purpose.
For full details on how Gainsight handles your data, please review our Privacy Policy.
Détails de l’application
Comment l’installer
Gainsight PX Zendesk Installation
1. Create REST API key in Gainsight PX
Go to https://app.aptrinsic.com/settings/api-keys to create an API key to allow the Zendesk application to access your Gainsight PX data. Save the generated key, it will be used during the next step.
For details about creating this key, visit https://docs.aptrinsic.com/integrations/zendesk-integration
2. Enter the API key from step 1 into the 'API Key' field on the configuration form.
3. Enter your Gainsight PX region (US, EU, or US2) in the 'Region' field. Check your Gainsight PX account URL to determine your region.
4. Click the Install button to complete the install.
Laisser un avis
Partagez votre expérience avec le reste de la communauté Zendesk