Nova

Nova is a modern, fully responsive Zendesk Guide Help Center theme for teams that want a clear, content-first self-service experience without writing custom code. Built on Templating API v4, Nova covers the full Guide ecosystem—knowledge base, community, requests, approvals, generative answers, and service catalog—with a classic three-zone header, optional KB sidebar, and 118 theme settings across 15 admin sections.

Ideal for technology, services, SaaS, education, healthcare, public sector, and any organization running a structured, multilingual Help Center.

Live demo: https://nova-isulium.zendesk.com

Theme editions

• Standard Edition — Full settings panel, KB sidebar, advanced search, four color palettes, article PDF export. Source code not exposed. Ideal for support teams.
• Developer Edition — Everything in Standard plus full source access (src/ unminified, templates, CSS, JavaScript) for agencies and integrators.

Purchase includes:

• Theme license for one (1) Zendesk Help Center or brand

• Four built-in color palettes + custom color mode

• Free updates via the Zendesk Marketplace

• Documentation in French and English

Nova theme — key capabilities

Classic header + content-first KB layout

Three-column classic header (logo / brand / navigation) with a responsive mobile hamburger, locale switcher, and sticky option. KB pages use a content-first layout with an optional documentation sidebar and a mobile Menu control between breadcrumbs and content.

✔ Four brand-ready color palettes

Switch the entire Help Center in one click—Ocean, Verdant, Ember, and Sand—from Global colors in the theme editor. Custom mode keeps your manual color picks.

✔ Structured admin settings (15 sections)

Logo, colors, typography, header, homepage, tiles, community, footer, images & banners, search, KB sidebar, service catalog, and display toggles—labels translated in 59 locales, displayed in each administrator’s Zendesk interface language (agent profile setting—not the visitor’s Help Center locale or OS language).

✔ Knowledge base sidebar

Category → section tree on KB pages with expand/collapse for parents, active-state highlighting, mobile Menu drawer, skeleton loading, and client-side caching.

✔ Advanced search results

Locale-aware API search, hierarchical category → section browsing, filters, sort control, and support for Zendesk generative answers when enabled on your plan.

✔ Article print to PDF

Optional Print control exports a clean PDF with title, metadata, and body—no site chrome.

✔ Community & service catalog

Community topic grids and recent activity; branded service catalog list/detail when Service Catalog is enabled on your plan.

Built for modern Zendesk & AI-ready experiences

✔ Generative answers compatible

Search results support Zendesk generative answers alongside Nova’s hierarchical browsing and filters.

✔ Structured knowledge architecture

Content-first article layout, breadcrumbs, and hierarchical sidebar help users—and retrieval systems—locate content by category and section, not just keyword.

✔ Multilingual by design

59 translation files for theme setting labels (matched to each agent’s Zendesk UI language); frontend i18n for Nova-specific UI (sidebar, search, print). RTL locale files included for Arabic (ar) and Hebrew (he); RTL chrome verified with Arabic enabled on a live Help Center.

✔ Performance-minded

HTTPS-only Help Center API calls from theme scripts; no partner tracking; KB sidebar tree cached client-side; minified Copenhagen-derived bundles documented in src/BUNDLES_SOURCE.txt (Apache 2.0 attribution).

✔ API v4 & full Guide coverage

Templates for home, category, section, article, search, community, requests, approvals, user profile, errors, and service catalog (list + detail).

Developer Edition note: script.js and src/ ship unminified for review; minified vendor code is not customizable beyond what Zendesk/Copenhagen bundles expose.

Theme settings exposed in the admin panel

• Brand — logo, favicon, Help Center name, tagline
• Colors — four palettes + individual background, text, link, and brand colors
• Typography — heading and body font stacks
• Header — classic three-zone layout, sticky mode, brand name options, navigation, locale switcher
• Homepage — hero title/subtitle, colors, background image, banner options
• Tiles — style and layout for home category blocks
• Community — topic presentation and related display options
• Footer — copyright, link, colors
• Images & banners — homepage, community, and service catalog visuals
• Search — results experience and related toggles
• KB sidebar — enable, title, style, colors, mobile Menu behavior
• Service catalog — branding when Service Catalog is enabled
• Display — article author, comments, follow, sharing, print, related articles, and more

Standard Edition covers all settings above—no code required for typical branding.

Developer Edition adds full template, CSS, and JavaScript access for advanced customization.

Ideal for

Organizations with structured knowledge bases that need sidebar navigation and hierarchical search; teams wanting a classic Help Center header with modern KB layout; multilingual Help Centers (including RTL); and Zendesk customers using Community, Service Catalog, and generative search answers.

Contact & support

Nova is developed and maintained by Isulium.

• Website: https://isulium.fr/themes/

• Demo: https://nova-isulium.zendesk.com

• Contact: https://isulium.fr/themes/contact.php