Heymarket is a text messaging platform for customer support and operations teams. Your team gets shared inboxs and phone numbers for receiving and sending SMS with users. Heymarket can text enable an existing phone number, while keeping the voice service intact, or provide a new phone number with call forwarding.
The Zendesk integration allows agents to read and respond to SMS from anywhere within Zendesk. Heymarket also offers the ability to engage with users by staying in touch with them through lists and campaigns. Features in this integration include:
- Assignments - assign chats to agents
- Auto Response - configurable, automated replies based on time, first incoming message, or specific keywords
- Automations - trigger/action framework to auto assign chat or add user to list
- Templates - Reuse frequently used messages that include merge tokens
- Private notes - add internal notes about a conversation
- Notifications - intelligent, desktop and mobile notifications with configurable do not disturb
- Reports - usage and team performance reports, including KPIs
- Native mobile experience -Award winning, native iOS and Android apps.
- Administration - powerful administrative tools with granular user permissions, integrations, and custom fields