Available only to agents with “Talk - Partner Edition” seats (see http://zendesk.com/talk/pricing)
Omnichannel Contact Center integrated with Zendesk
Everything you need, in one place
- Easily integrate your phone system directly from the Zendesk control panel.
Make and receive your calls from your CRM, automate ticket creation, and record call information.
Your customer information always at hand
Save time, increase agent productivity, and reduce human error by automating processes.
Access all call information including agent information, phone number, date/time, recording, custom labels; allowing the creation of a report in Zendesk
Establish logics and workflows
- Customize the flow of calls in your Enreach agent module: call routing, voice recognition, selection menu, etc.
We are leaders in converged contact solutions
- Enreach is the market leader for IP telephony and Unified Communications as a Service (UCaaS) in Europe, according to the annual Frost Radar report. We defend a style of open collaboration that makes contact between companies and clients magical. Putting the right technology within reach of every type of business, no matter the size, is what we do every day for enterprises, distributors, and service providers.
- We offer a complete portfolio of collaborative technologies and convergent telecommunications services (Unified Communications, Omnichannel Contact Center, collaboration, Virtual PBX, SIP Trunk…), integrated into business systems of all shapes and sizes to meet your contact needs. We make enterprise technology integration, connectivity, and productivity easy for growing organizations.
- Market leader for IP telephony and Unified Communications as a Service (UCaaS) in Europe
- More than 2.3 million users
- More than 500,000 managed conversations per day
- Presence in more than 25 countries
- More than 1,200 professionals
- More than 20 years of experience
- 24/7 service
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