Chat Inc - Proactive WhatsApp Push Messaging

Chat Inc Proactive is a WhatsApp Messaging add-on for Zendesk Agent Workspace that makes it super easy for you and your team to send proactive WhatsApp templates directly from the agent workspace!

Available for one-to-one WhatsApp conversations and blast WhatsApp push messaging.

One-to-One add-on for Zendesk can help you & your team to:

• Easily re-open WhatsApp tickets that have closed due to the 24 hour window
  
• Let’s you proactively send a WhatsApp Template Message to customers without an open WhatsApp ticket
  
• Manage (create,edit,update, delete) WhatsApp Template Messages on your Sunshine Conversations Account
  
• Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders
  
• Allows agents to see a preview of the WhatsApp template they want to send
  
• View sent template message(s) in the agent conversation thread with the customer
  
• Automatically create tickets when users reply to WhatsApp template messages sent by agents
  
• Support for multiple language Template Messages

** Note: **

This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.

How does this help me?

• When updating a customer on a support issue via WhatsApp a few days later
  
• When opening a new ticket for a customer by sending them a WhatsApp
  
• If you want to see sent WhatsApp messages in the ticket
  
• If you want to send WhatsApp templates easily from within the agent workspace
  

Blast add-on for Zendesk can help you to:

• Proactively send out mass WhatsApp templates to tagged contacts
  
• Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders
  
• Automatically create tickets when users reply to WhatsApp template messages sent by agents
  
• Support for multiple language Template Messages
  

How does this help me?

• When you want to send the same template to multiple contacts
  
• When you want to open new tickets for multiple customers by sending them a WhatsApp
  
• If you want to send mass WhatsApp templates easily from within the agent workspace

See how Chat Inc Proactive works here

What do you need to use this tool?

• Admin access to Zendesk Support
  
• Admin access to Sunshine Conversations
  
• Zendesk Chat Messaging enabled
  
• Zendesk Chat enabled
  

Who is Chat Inc?

Chat Inc is a global leader in pioneering the future of chat commerce and brings businesses and customers closer through meaningful and frictionless engagement solutions.

For pricing and demos, contact sales@chatinc.com