Training Ticket

Create practice tickets and courses for your agents to hone their skills.

Preview image of app

Training Tickets allows managers to create training, or 'mock' tickets for their agents to practice and hone their support and operations skills. Managers can create a training ticket quickly from real tickets they encounter. Training Tickets can be organized into Courses and assigned in bulk--perfect for onboarding new agents, leveling up knowledge, training your team on new processes, or calibrating responses among large teams.

Create a Training Ticket screenshot
Create a Training Ticket
Creating a Training Ticket aka a 'blueprint' ticket (a template ticket that can be duplicated and assigned to agents as needed) is simple. Say you come across a customer ticket that is perfect for training purposes. You can quickly create a Training Ticket from the first message in the ticket from the App sidebar. If you're already created at least one Course, you can quickly add this new Training Ticket to an existing Course.

Create a Course Screenshot
Create a Course
Managers can arrange Training (blueprint) Tickets as Courses. Adding or removing Training Tickets from Courses is simple and intuitive. Courses can be used for many different purposes: a series of advanced tickets for calibrating/retraining your seasoned team members; onboarding Courses organized by subject area or difficulty; training agents on new processes, macros, or custom ticket fields.

Assign a Course Screenshot
Assign a Course
After you've created some Training Tickets and a Course, you can navigate to the Assign function. From here, you can assign a Course (full of Training Tickets) to your agents. You can also pick and choose individual Training Tickets to assign to agents.

Review Results Screenshot
Review Results
The review page lets you check on the progress of agents with their assigned Training Tickets. Here, you can look at each individual agent's progress (Agent View) through a Course, or you can use Course View to see how all agents have progressed through a Course.

Détails de l’application

Fonctionne avec
Support
Auteur
Brighter Help Support
Version
1.0
Prix (USD)
Free 5-day trial, then $5.00 per agent, per month

Les applications s'installent directement dans votre compte.

Témoignages des utilisateurs

L’application est déjà installée ?

Nous sommes toujours à l'écoute de vos commentaires. Soyez la première personne à rédiger un avis.

Publiez votre application sur Marketplace

Découvrez comment publier votre application