Combine the power of Zendesk with MessageBird to streamline, automate and analyse your customer support. This integration enables customers to contact you on all of their favourite platforms while your agents can reply from just the one service - Zendesk.
- Bring all communication channels into your Zendesk view
- Supports Facebook Messenger, WeChat, Telegram, LINE and SMS
- Reply to customers from within your ticket workflow
- Automatically convert new conversations into tickets
- Receive rich media messages from within Zendesk
- See what platform a customer has contacted you on with channel avatars
What you'll need