In this app We are providing two buttons like Undo and Redo

Undo

By using Undo button in the app agents can Quickly revert those changes (custom filed values and comments) before update the Zendesk ticket.

Redo

By using Redo button in the app agents can Quickly Restore those values which you are undo using undo button either it is ticket fileds or comments before updating the Zendesk ticket.

Note: The Undo App By IntegrateCloud is available for free need more information, please visit our website at https://integratecloud.com