Screendesk is the all-in-one video solution trusted by customer facing teams at startups and enterprises worldwide.
## SCREEN RECORDING
Request screen recordings from your customers: instead of making users explain an issue via text or live call, give them the option to record their screens.
Send how-to videos to your customers: make it easy for customers to understand a product or concept using video to share information and demonstrate next steps.
Collect browser metadata & Console logs: recordings also come with console logs and additional metadata such as operating system, hardware, and browser details.
Automatically receive the recorded videos: recorded videos will be added as new reply in your tickets.
No download or installs: works on any desktop browser. Your customers simply click on the link and start recording.
Search and reply with existing videos in your helpdesk.
AI Video summaries: transcribe and summarize screen recordings with AI to help your team triage issues faster.
## LIVE SCREEN SHARING
Real-time screen sharing with with your customers: support agents can use screen sharing on video calls to walk customers through solutions.
Record your video calls: train new support agents by sharing recordings of your video calls.
No downloads required: Jump on a video call with your customers without requiring them or your agents to download anything.
## POWERFUL EMBEDS
Collect screen recordings directly from your submit request page.
Embed videos in your help center: Say goodbye to long, boring help articles. Embed videos in your help center to make it easier for customers to help themselves.
Call-to-action buttons: Add links to help articles and other resources from within your video.
Visit our Help Desk or contact firstname.lastname@example.org for support.