Record is the first support communication tool for support teams and their users.
With Record, you can let your users share their problems visually with all the data needed like console logs and networks, to reduce the average handle time per ticket, and increase overall user satisfaction. It will help you understand your users better, and it will help your user to communicate better.
The Record-Zendesk integration unlocks a whole new world of possibilities that power-up both platforms. Now you can ask your users to create a record directly from the Zendesk ticket, and get the recording back to the ticket without leaving your main support OS. More than that, users can start the support journey by recording their issues using Record and it will automatically open a new ticket in your Zendesk account.
Reduce ticket handle time - Stop corresponding back and forth to get what you need to start investigating the issue. Let your user expressing themselfs with better expiriance, and get all you need to start solving their issues.
Share & Collaborate - you can share any user record internally with your R&D and Product teams, for better conversation and resolution of what your user is experiencing.
Security and Privacy first - you can control what has been recorded. Use our special security and privacy feature to mask or block elements from your product from being recorded.
Record Tickets - let your customers record issues with voice and with a visual representation of the issue. The record, console log and network data will come directly into the agents account.
Getting started is simple. Just click install.