Support teams are often the first line for identifying and managing customer communications for customers impacted by an incident. FireHydrant's Zendesk integration allows support staff to create FireHydrant incidents and link existing incidents to support tickets directly from Zendesk. FireHydrant incident status updates are automatically posted back to linked Zendesk support tickets as internal notes, streamlining incident communications.
FireHydrant's Zendesk integration requires a FireHydrant Enterprise tier account. For details on installation, please refer to the following FireHydrant knowledgebase articles:
FireHydrant is an incident management platform that provides automation, process compliance, and traceability, integrating the tools you already use today, like Zendesk. Learn more about the platform on our website.