Measure people's engagement with Page Views and Visitors by article, section or category
Measure and track Helpfulness as % of people who found your KB articles helpful.
Self-Service Score: how effective is your Help Center at deflecting tickets.
Track people's journey to understand what KB articles to improve and how.
Find out how many and what tickets are created from each article
Include a feedback form on every article
Allow visitors to specify why the article was unhelpful
Display collected feedback in the Analytics dashboard
Create Zendesk tickets from feedback to assign and track Help Center work
Easy installation process
Designed and built for self-service content
Track metrics and feedback in one single dashboard
View metrics by article, section or category
Works out of the box, no customization required
Integrated with your Helpdesk to help you track tickets by article
Rich and flexible filters to help you analyze every aspect of you traffic data
Filter by any time period, Staff vs Customer traffic, Mobile vs PC vs Tablet or Referrer
All you need to do is add a short script snippet in your Help Center theme
Works out of the box, no custom setup is needed
Analytics built with privacy in mind: we do NOT store any PII data about your visitors
FREE for 14 days, then starts at €9/month (unlimited users & brands)
Learn more about How to Improve Your Zendesk Help Center with Analytics