KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions and automation tools.
The KMS Lighthouse Automation functionality leverages AI to help organizations to reuse accurate responses and automate standard processes. The technology analyzes your data to find the answers that make your customers happy.
This solution enables the automation of support categories in 2 stages: empower the team with smart suggestions, and fully automated mode providing direct responses to customers with no human involvement. The KMS Lighthouse Automation (Reps AI) functionality lets you cut your SLA by at least 50%, increases accuracy and provides a great customer and employee experience.
KMS Lighthouse has been named as a Cool Vendor by Gartner and is considered as a leading knowledge management solution.
For more information, visit https://www.kmslh.com/products/automate-interactions/