Adding categories (tags) to the incoming tickets allows to prioritize tickets by their business importance (via assigning Priority and SLAs). But automating this process is a big challenge for Zendesk owners.

With our Pythia Classifier you receive an efficient and affordable tool for automatic tickets tagging. The Classifier uses comprehensive domain-sensitive taxonomies that cover most of your categorization needs. We provide solutions for Ecommerce, Subscriptions and Software companies.

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Key benefits

• Extensive tags taxonomies with one- or two-level categorization
• Language agnostic solution (more than 25 languages supported)
• Flexible implementation via tickets forms or single dropdown ticket field
• Enhanced tickets prioritization with Sentiment detection for incoming tickets

Test Classifier live here: https://pythia.cc/products/classify.

See pricing plans and model your value here: https://pythia.cc/pricing/classify.

Getting started

• Enjoy a free 7-day trial to evaluate Ticket Classifier in action.
• No credit card required to start the trial.
• Cancel the trial anytime by simply uninstalling the app.
• Restrict access to the app by setting permissions for specific Group(s) or Role(s) (see how here).