Github integration app is a simple integration between Zendesk and Github. Support agents using this app can create, link, notify Github issues. You can collaborate your support team and developers in one place.
Zendesk - Github app allows the support agents to create Github issues from Zendesk ticket form. Zendesk - Github app also allows support agents to link existing Zendesk tickets to an existing Github issues. In addition, Zendesk - Github app allows support agents to help notify the Github team, by sending comments from Zendesk support.
We also support customization based on customer request and tailored to your needs! We bring Github closer to your business requirements!
The Zendesk - Github app provides couple of options like Create Issue, Link Issue, Notify, Issue Log & Configure App.
The Create Issue: lets the user to create new Issue # in Github from Zendesk ticket directly, support agent can select type of Issue he/she want to create with labels like Bug, Epic, Feature, Task etc. Based on the Repository selection he will see all the Github fields. The User can make the selection and click on Create button which would create Issue in Github and then display the corresponding Github Issue # in the app.
Using this button in Zendesk-DevOps app support agent can link an existing Github Issue # to current Zendesk ticket. Zendesk - Github app allows the user to create or link multiple issues to one Zendesk ticket.
Notify button in Zendesk - Github app allows the support agent to notify all the linked Github issues to current Zendesk ticket these will show up as comments in Github.
In the Zendesk - Github app Issue log modal shows you couple of details of Issue history including the comments history to current Zendesk ticket.
In the Zendesk-Github configure app modal will allow you to map certain fields from Zendesk to Github and Github to Zendesk.
The Zendesk - Github Integration app is limited to few Repositories in free version.