Measure customer satisfaction and quality of your customer support with Zonka Feedback for Zendesk (www.zonkafeedback.com/integrations/zendesk). Analyze feedback, view detailed feedback reports and close the customer feedback loop - in minutes - without any technical knowledge.
Things you can do with the Zonka Feedback and Zendesk Integration
-Trigger Email Surveys after a Ticket is updated or solved
-Send Survey Question in every Email or Trigger sent via Zendesk
-Create Zendesk Tickets based on Survey Responses
-Sync Survey Response Data and CX Metrics to Zendesk
Trigger Email Surveys after a ticket is updated or solved
Measure Customer Satisfaction by triggering automated Surveys after a ticket is updated or solved.Choose from measuring Customer Loyalty with NPS Surveys, Customer Satisfaction with Customer Satisfaction Surveys and Customer's Perceived Effort with CES Surveys.
Send Survey Questions in every Email or Trigger sent via Zendesk
Every time you talk to your customers, take their feedback. Insert your CSAT, NPS or CES question in every email signature or in email templates your Customer Service Agents use while communicating with your customers in Zendesk. Get feedback for every conversation in real-time from customers.
Create Zendesk Tickets based on Survey Responses
Set rules and conditions to automatically add tickets in Zendesk based on Survey Responses. Survey Responses get added as comments and custom fields in Zendesk. Your Customer Service Agents can take action based on new tickets added automatically after Survey is responded to.
Sync Survey Response Data and CX Metrics to Zendesk
View all your Customer Responses and Feedback Data without leaving Zendesk. Survey Response Data and CX Metrics like NPS, CES and CSAT will automatically sync to Zendesk after a Survey completes.