When using Zendesk, you will often respond with references to details in the customer's Shopify order. Details like:
Customer info (e-mail, phone, etc.)
Any line item info
Any payment details
Shipping info (method used, shipping paid, etc.)
We make those Shopify variables available directly in your macros, so you don't have to jump into Shopify, dig out the order, and copy/paste them all the time.
We also make it easy to build the macros that include Shopify variables, with an intuitive editor that is aware of all possible Shopify variables.
Finally, the Shopify Macros side app on Zendesk makes it simple to apply these macros when responding to customers.