Save time and build a better customer experience. Automatically merge duplicate tickets from the same requester based on matching fields.

Features

• Merge new tickets in real time with a trigger
• Merge your backlog with scheduled jobs
• Create rules for different scenarios
• Configure matching criteria to identify duplicates
• Match unique identifiers in the subject with regular expressions
• Specify a window of time for auto merging
• Restrict to only tickets that meet certain conditions
• Merge into either the newer ticket or older ticket
• Customize merge comments

Learn more about how it works.

Try it for free

Sign up today for a 14-day free trial. Use coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app.

Last updated on September 15, 2022.