We create Zendesk tickets based on issues detected by the Panorama9 monitoring and management system. Optionally have Panorama9 close the ticket once the issue has been resolved.
The Panorama9 App in Zendesk automatically adds useful information about the desktop, laptop or server the ticket relates to. Panorama9 will automatically associate both the machine and user with the ticket and allow you to access Panorama9 with extended info directly from the Zendesk ticket. Even when an end user submits a ticket we will lookup and associate the relevant machine. This will significantly speed up troubleshooting.
A remote control session can be started directly from any support ticket - using our built-in remote control tool or any of the solutions we integrate with (such as TeamViewer, RDP and various VNC-based tools).
Panorama9 is a true cloud-based IT management tool used by both MSPs (managed service providers) and IT administrators to gain full transparency, visibility and control of all endpoints ‒ from servers, desktops, laptops, printers and switches to even Internet services such as websites and VPN connections. Gain a full overview of your network, improve uptime, keep your network secure and avoid things falling between the cracks.
Discover all your machines, printers, switches, installed applications and more
Monitor services are running and hardware is working problem-free around the clock
Be the first to know when your IT environment encounters problems
Use our patching solution to keep your applications up-to-date and secure
Easily manage your machines with the built-in remote control feature
We promise that you will be reaping the benefits within minutes. Already a Panorama9 customer or not doesn't matter. Just install the Panorama9 App and we'll help you get started with just a few clicks.