Performset is an advanced SLA | OLA Management paid app and web service requiring onboarding consulting support from the Cloudset family of extension products for Zendesk.
Keep your promises with sophisticated and proactive SLA | OLA metrics and measurements.
Step outside of fitting into limited and fixed models and implement your SLA’s and OLA’s precisely as you need for your business. Key features include:
A unique SLA Assistant surfaces the metric target times, policy, and schedule making them highly visible. Together with operational progress reporting, it provides a full context to support proactive management.
Complete with a real-time SLA Dashboard. See the giant picture or just the right segmentation to make next-up or informed decisions.
Real-time notification for pre-breach and breach points down to a granularity of one minute. Never miss an opportunity to prevent an SLA violation.
The benefits of the Performset include:
A Cloudset Framework account is created for all new customers, providing a hub for all Cloudset purchased apps, enabling access to Zendesk Guide integration services, and billing management.
Note: The Cloudset Framework, specifically the configuration tools, requires API access to your Zendesk via Zendesk’s secure OAuth mechanism. Revocable at any time.