Advanced SLA | OLA Management for Zendesk

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Performset is an advanced SLA | OLA Management paid app and web service requiring onboarding consulting support from the Cloudset family of extension products for Zendesk.

Keep your promises with sophisticated and proactive SLA | OLA metrics and measurements.

Step outside of fitting into limited and fixed models and implement your SLA’s and OLA’s precisely as you need for your business. Key features include:

  • Standard and custom SLA metrics
  • Multiple work time schedules
  • Flexible triggering and satisfaction rules
  • Arbitrary starts and stops to support escalations
  • Flexible metrics clock pausing and solve continuation
  • Fuzzy end-of-next-day metrics

A unique SLA Assistant surfaces the metric target times, policy, and schedule making them highly visible. Together with operational progress reporting, it provides a full context to support proactive management.

Complete with a real-time SLA Dashboard. See the giant picture or just the right segmentation to make next-up or informed decisions.

Real-time notification for pre-breach and breach points down to a granularity of one minute. Never miss an opportunity to prevent an SLA violation.

The benefits of the Performset include:

  • Performance compliance
  • Where applicable save penalty costs for breaching SLA's
  • Improved decision making at a per ticket and aggregated viewpoint
  • Support a wide range of use of SLA | OLA policies
  • Seamlessly integrate into the Zendesk UX and UI

A Cloudset Framework account is created for all new customers, providing a hub for all Cloudset purchased apps, enabling access to Zendesk Guide integration services, and billing management.

Note: The Cloudset Framework, specifically the configuration tools, requires API access to your Zendesk via Zendesk’s secure OAuth mechanism. Revocable at any time.

Détails de l’application

Fonctionne avec
Prix (USD)
Free to install
See pricing details

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