The SQL Connector app uses factbranch.com to connect to your database. FactBranch loads customer data from your database. Install this Zendesk app to display results in the ticket sidebar. Or let FactBranch populate ticket fields with query results whenever a new ticket is created.

Pick a data source to get started

• PostgreSQL
• MySQL and MariaDB
• Microsoft SQL Server
• Amazon Aurora & Redshift (via MySQL or PostgreSQL)

Search by Zendesk ticket fields

Search by email address, phone number or any custom field you've defined for your tickets.

Loads fresh data for every request

FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your database. There are no caching or syncing intervals with FactBranch.

Getting started is easy

• Test and roll out FactBranch within minutes.
• Try FactBranch free for 14 days - no credit card required to create an account.
• Display results in our Zendesk app or have FactBranch populate new tickets automatically.

For the SQL Connector app you need a FactBranch account to set up the database connection.

First create an account at factbranch.com and connect your database.

Questions?

Customers love our great support. Have a question before starting your trial? Email support@factbranch.com now.