Problem Tracker provides a simple problem management solution to aid in the visualisation and creation of problem tickets and their linked incidents. This helps you quickly determine which problems need your attention.
- Link customer tickets to problems in one click.
- Instantly see your problem ticket status, subject and linked incidents.
- Identify which problems are related to the customer ticket you are currently viewing.
- No more complicated reporting, or spreadsheets to keep track of all of your problems.
- Track new problems and link to existing ones from the ticket sidebar.