Asset management for fast issue resolution and exceptional service delivery

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Consolidate IT asset and service requests, issues, and ticket data with EZO AssetSonar's rich Zendesk integration. The combined solution streamlines IT service delivery and ensures a superior experience for IT admins, employees, and customers – providing quick access to your team's IT assets directly from within the Zendesk service management environment. Simplify ticket resolution, improve self-service request management, reduce MTTR, and gain operational insights that will delight your employees and customers, while improving team effectiveness.

AssetSonar, developed by the asset management experts at EZO, solves the IT asset tracking needs of today's technology-intensive organizations. The Zendesk integration provides best-in-class IT service delivery and boosts agent efficiency by consolidating asset management, reservations, inventory, and customer experience management into a unified solution.

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AssetSonar and Zendesk seamlessly integrate to enable you to fulfill the most important IT Service Management workflows with unprecedented control and context when working on requests and incidents:

  • Employee Onboarding & Item Requests: Access updated employee data via Active Directory integration, search for relevant items from your entire IT asset repository, and assign assets to employees for quick onboarding and prompt resolution of item requests.

  • Break Fix: Resolve service requests placed by employees or customers by searching and checking out replacement loaner equipment and starting maintenance on reported faulty assets. Upon service completion, record repair expenses, issue the serviced asset, and check back in the loaner equipment.

  • ServiceDesk Alerts: Automate ticket creation in Zendesk against the AssetSonar alerts of your preference. Get more visibility into crucial tasks and issues, set assignees and priority levels for alerts, and resolve your issues in a proactive manner.

  • Employee Offboarding: Set ServiceDesk alerts for member offboarding. Quickly identify all the items that need to be recovered from exiting employees. Save costs by repurposing recovered IT assets and minimizing security risks associated with unrecovered devices.


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