Device42 provides automatic and agentless discovery of infrastructure and application dependencies. The Zendesk integration gives users the ability to
Attach any part of your auto-discovered IT infrastructure within Device42 – including devices, racks, parts, and PDUs – directly to your Zendesk tickets
View details like device type, device service level, and serial numbers stored within Device42 directly within Zendesk
Click links integrated into Zendesk that jump you directly to the relevant IT infrastructure CI details page in Device42
Customize Zendesk by adding your auto-discovered Device42 infrastructure items as columns in your Zendesk custom views