Sprout Social’s powerful, all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.
By connecting Zendesk to your Sprout account, support agents who work exclusively in Zendesk and team members who actively work within Sprout are able to use bidirectional, internal communication to resolve issues.
Your social team can use the Sprout Social integration to:
Create and link social profiles to a Zendesk User
Edit linked Zendesk Users from Sprout
View, edit, and update tickets associated with the linked Zendesk User from Sprout Social
Create a support ticket from a customer message viewed in Sprout
Send and receive comments on tickets between Sprout and Zendesk
Resolve tickets while maintaining parity between systems
Your social team is great at social media engagement. Your support team is great at solving problems. With Sprout Social's Zendesk integration, both teams can focus on what they do best and provide a seamless customer experience without disconnected communication or workflow.