ChatProof

ChatProof is built by ModelProof Technologies, a software quality assurance firm led by senior QA specialists with 20+ years of experience testing customer-facing software for healthcare, financial services, and e-commerce companies. We built ChatProof because AI support chatbots now answer customers with total confidence — including when they are wrong about the business's own refund, shipping, warranty, and cancellation policies — and most businesses have no way to know until a customer complains.

What the integration does: this app adds a ChatProof entry point inside Zendesk — in the left navigation bar and in the ticket sidebar — so support leaders can request a ChatProof audit without leaving their workspace. ChatProof probes your public AI support bot the way a customer would, compares every answer against the policies you publish, and delivers a verbatim evidence report: the question asked, your bot's exact words, your policy's exact words, and the corrected wording. The first audit is free. No code to install, no test suites to maintain; audits are performed and human-reviewed by ModelProof's senior QA specialists.

Data and privacy disclosures: this Zendesk app does not access, read, store, or transmit your Zendesk tickets, customer records, or any other data from your Zendesk account — it is a navigation entry point that links to the audit request form on modelproof.ai. If you choose to request an audit, the only information collected is what you submit on that form (your name, work email, and your business's website/chatbot address), used solely to perform the audit and contact you about it. Audit work examines only your publicly visible chatbot and your published policies. Data is never sold or shared with third parties for marketing. Questions about data handling: contact@modelproof.ai.