Justwon

Justwon is the post-sales platform for customer success teams. It reads the systems where your customers already show up, such as your CRM, your calls, your email and your support tickets, and resolves them into one picture of each account: who the people are, what changed, and what is at risk or open for growth.

From that picture Justwon does the research and writes the play: the introduction before renewal, the question for the value review, the follow-up after a call. You set how far each agent may act on its own. A new workspace starts where agents only observe, and anything that writes back to another system waits for your approval unless you have said otherwise. Every action is logged, and every answer links to the sources behind it.

Connect a system once, read-only to begin with, and disconnect it whenever you choose.

What Justwon reads depends on what you connect and what you allow the connection to see. It does not read systems you have not connected. From Zendesk it reads tickets and the people on them.

What Justwon stores from Zendesk. While the connection exists, Justwon reads your tickets on a schedule and keeps what it read as sources in your Justwon workspace, indexed so that answers can link back to them. It uses that data to build one picture of each customer account and to draft the next step for your team, only for your own workspace: not for any other customer, not sold, and not used to train AI models. When you disconnect, reading stops and the stored credentials are removed. The sources already read are closed, and ten days later Justwon removes the content it read from Zendesk; what Justwon worked out from it, such as facts, scores and assessments, stays with the account. Connecting again within ten days brings the sources back. Justwon does not yet revoke its access at Zendesk for you, so remove the Justwon client under Apps and integrations, APIs, External OAuth clients in Admin Center. Justwon shares this data only with its sub-processors: Neon (databases), Vercel (hosting and storage), Google Cloud (AI inference and speech), Inngest (background jobs, US), Mailgun (email, EU) and Upstash (caching).

How your data is handled. Justwon acts as a processor for your customer data, on your instructions. We do not sell personal data. We do not use your content to train AI models, and we do not combine personal data from different customers. By default, unless a different region has been agreed with you in writing, your data is hosted in the EU: databases and application compute in Frankfurt, file storage and caching in EU regions, and AI processing in the EU. Integration credentials are encrypted in the application with a key per organisation.

The privacy policy is at https://justwon.ai/terms/privacy-policy and the full list of sub-processors is available on request from legal@justwon.ai.