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LaunchBrightly
Automate and continuously update screenshots across your help center.
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Développeur
LaunchBrightly
About this app
LaunchBrightly eliminates the manual effort of keeping product screenshots up to date in your Zendesk Help Center.
Create automated Screenshot Recipes that capture the latest version of your product, apply consistent styling and annotations, and continuously regenerate screenshots as your application evolves. No more retaking screenshots after every UI change, release, or redesign.
Securely capture screenshots from behind your application's login without requiring engineering support. Automatically blur or remove unwanted UI elements across screenshots and generate screenshot variants for different devices, themes, and languages from a single automation workflow. Every screenshot remains pixel-perfect, on-brand, and ready for customer-facing documentation.
Connect LaunchBrightly to Zendesk and automatically sync approved screenshot updates back into your Help Center. Run scheduled Help Center Audits to detect changes, receive alerts when screenshots become outdated, and ensure your documentation always reflects the latest experience your customers have using your product.
What LaunchBrightly Does
Automatically generate product screenshots from behind your application's login.
Continuously audit your Zendesk Help Center for outdated screenshots.
Sync approved screenshot updates directly back into Zendesk.
Generate screenshot variants for different devices, themes, and languages.
Apply consistent styling, annotations, blurring, and image cleanup.
Schedule recurring screenshot generation and Help Center Audits.
Data disclosure
What LaunchBrightly reads from Zendesk: your Help Center articles (title, body, URL, section, and the article metadata the Help Center API returns) and the images embedded in them. It reads this to import your existing screenshots, audit them for changes, and place approved replacements in the correct articles. It does not read tickets, ticket comments, internal notes, or satisfaction data.
What it writes back: replacement images in your Help Center articles. You control whether approved updates sync automatically or wait for your review, and you can change that setting or disconnect the integration at any time.
Privacy policy: https://launchbrightly.com/privacy
Détails de l’application
Comment l’installer
Getting Started with LaunchBrightly
LaunchBrightly helps you automate and continuously maintain product screenshots across your Zendesk Help Center. Follow the steps below to import your Help Center, create your first automated screenshot, and begin auditing your documentation for outdated screenshots.
1. Import Your Help Center
Connect LaunchBrightly to Zendesk and import your existing Help Center. LaunchBrightly will scan your articles, identify screenshots, detect duplicates, and establish a baseline for ongoing screenshot automation and auditing.
Once the import is complete, you'll have visibility into every screenshot currently used throughout your Help Center and can begin bringing those screenshots under management.
2. Create a Login Profile
A Login Profile securely replicates the steps a regular user takes to sign in to your product. This allows LaunchBrightly to capture screenshots from behind your application's login without requiring engineering support.
Before starting, make sure you have credentials for a demo or test account available.
Read the guide:
https://help.launchbrightly.com/hc/en-us/articles/24087127522715-Create-a-Login-Profile
3. Create and Run Your First Screenshot Recipe
Screenshot Recipes record the steps required to navigate your application and capture screenshots automatically. Recipes can be rerun whenever your product changes, ensuring screenshots remain current across your Help Center.
You can also add annotations, blur or remove unwanted UI elements, and generate screenshot variants for different devices, themes, and languages.
Read the guide:
https://help.launchbrightly.com/hc/en-us/articles/25098020083867-Set-Up-a-Screenshot-Recipe-and-Process-It
4. Run Your First Help Center Audit
Once your first Screenshot Recipe is working, run a Help Center Audit to identify outdated screenshots across your documentation.
LaunchBrightly scans every article and screenshot in your Help Center, compares them against the latest generated screenshots, and highlights where screenshots have changed or where automation recipes are still missing.
You can schedule recurring audits, receive alerts when screenshots become outdated, and optionally require approval before updated screenshots are synced back to Zendesk.
5. Review and Sync Updated Screenshots
Review the screenshots identified during your audit and approve any updates you would like synchronized back to Zendesk. LaunchBrightly can automatically keep your Help Center screenshots current as your product evolves, ensuring your documentation always reflects the latest customer experience.
Need Help?
Need a hand getting started? Schedule a quick onboarding session with one of our implementation specialists and we'll help you import your Help Center, create your Login Profile, build your first Screenshot Recipe, and configure your first Help Center Audit.
Schedule a session:
https://calendly.com/launchbrightly/zoom
Email us:
hello@launchbrightly.com
Need more help? Our team can assist with onboarding, create Screenshot Recipes on your behalf, and help bring your existing Help Center screenshots under management so you can start seeing value faster.
Read about our complimentary services:
https://launchbrightly.com/services
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