Sola

Automate Zendesk workflows with Sola

Sola is an AI-native automation platform that helps enterprises build intelligent agents for repetitive, multi-step work beyond traditional RPA. Our mission is to make powerful automation effortless so teams can reclaim time and focus on higher-value work.

The Sola integration connects authorized Zendesk Support accounts to Sola workflows. Users can retrieve tickets, update ticket fields and status, add public replies or internal notes, and upload files. Administrators can also configure custom Zendesk API requests. These actions can be combined with other Sola steps to automate support operations while keeping the connected account and selected action explicit in each workflow.

Data access and processing

Sola accesses Zendesk data only after an authorized user connects an account through OAuth. Based on the workflow configured by the user, the integration may access and process ticket content, comments, ticket metadata, user and account metadata, and uploaded files. It creates or updates Zendesk data only as directed by the configured workflow.

Zendesk request and response data may be processed and stored in Sola workflow execution variables or files so the automation can complete and provide execution results. OAuth credentials are managed by Sola's integration provider, Paragon; Sola stores a reference to the connected credential rather than the raw Zendesk access token. Data is used to perform the configured automation and related support, with access restricted through customer authorization, product access controls, and credential isolation.

For more information about Sola's data practices, see the Sola Privacy Policy.