Nouveau
Keito
Track ticket time in Keito without leaving Zendesk Support.
Fonctionne avec
Support
Développeur
OSO DevOps
About this app
Keito brings project-based time tracking into Zendesk Support. Agents connect their own Keito account, choose a project and task, then start or stop a timer directly from the ticket sidebar. The app shows the agent's time and the team's total time for the current ticket.
Keito uses Zendesk's signed app context to identify the Zendesk account, app installation, current agent, ticket ID, ticket subject, and ticket URL. This data is used only to authenticate the installation and agent, and to associate Keito time entries with the current ticket. Keito does not request a Zendesk API token, read ticket conversations, comments, or attachments, or store Zendesk credentials.
Each agent authenticates with Keito using WorkOS OAuth. OAuth credentials remain encrypted on Keito's servers and are never exposed to the Zendesk iframe. An active Keito account is required.
Privacy policy: https://keito.ai/privacy/
Support: support@keito.ai
Détails de l’application
Comment l’installer
Click Install to add Keito to the Zendesk Support ticket sidebar.
Open a ticket and select Connect to Keito. The first person connecting a Zendesk account must be an owner or administrator of the Keito company; this securely binds that Zendesk installation to the company. Each additional Zendesk agent then connects their own Keito account.
After connecting, choose a project and task and start tracking time. If the Keito panel reports that access is unavailable, contact support@keito.ai so the company can be enabled for the preview.
Laisser un avis
Partagez votre expérience avec le reste de la communauté Zendesk