At StatusHub, we help you to quickly and easily communicate with your customers when downtime happens. Through your dedicated StatusHub you can communicate both planned and unplanned incidents with your customers and internal staff. Those who are subscribed to your StatusHub can receive email or SMS updates anytime you update your hub.
To help your support team resolve tickets that may be created a result of these issues we have created an app that will allow your support team to view any issue that has happened up to 90 days in the past along with any maintenance planned for 90 days into the future.
With this view available within the apps panel it will assist your team as they resolve your customers queries.