Zendesk Migration

Freshdesk to Zendesk Migration by klamp.ai

Moving your support operations from Freshdesk to Zendesk can be a complex process, especially when you need to migrate existing ticket data while preserving important customer and support history. klamp.ai's Freshdesk to Zendesk Migration app is designed to make the transition simple, secure, and self-service, helping teams migrate supported Freshdesk data to Zendesk without relying on CSV exports or custom migration scripts.

What does it do?

The app connects to your Freshdesk and Zendesk accounts using the credentials provided during setup and transfers supported ticket data from Freshdesk to Zendesk.

Depending on your migration configuration, the app can transfer supported data such as:

• Tickets and ticket details

• Custom fields

• Priorities

• Statuses

• Ticket types

• Ticket conversation

The migration is managed through a guided interface, allowing you to configure the migration, map fields, run a test migration, and monitor the migration process from one place.

How does it protect your data?

Data migration can involve risks such as mismatched field mappings, incorrect configurations, or incomplete records. The app includes safeguards designed to help reduce these risks and provide greater visibility throughout the migration process.

Validated connections: Freshdesk and Zendesk connections are validated before the migration begins to help ensure that the required accounts are properly connected.

Custom field mapping: The mapping interface allows Freshdesk fields to be mapped to their corresponding Zendesk fields, including supported status, priority, ticket type, custom fields, and other migration fields.

Test migration: A sample migration can be performed before the full migration to help identify mapping or configuration issues before transferring the complete dataset.

Original ticket references: Original Freshdesk ticket IDs are preserved in Zendesk where supported, helping teams maintain historical references after the migration.

Migration validation: Migration results can be reviewed to identify records that were successfully transferred and any errors encountered during the process.

What can you see during the migration?

The app provides visibility into the migration while it is running.

A live progress indicator and execution log help you track the migration process. Once the migration is complete, a summary provides information about the migration, including the number of records processed and any errors encountered.

This gives your team a clear view of the migration status and results without requiring manual tracking throughout the process.

Data Privacy & Security

This app is designed to migrate customer data from Freshdesk to Zendesk based on the customer's request.

Data Usage

The app accesses data from the customer's Freshdesk account and transfers it to the customer's Zendesk account solely for the requested migration.

Customer data is not used for advertising, profiling, marketing, or any other unrelated purpose.

Data Storage

klamp.ai does not store or retain customer data after the migration is completed. Customer data is processed only as necessary to perform the requested migration and is not retained for unrelated purposes.

Data Security

Customer data is transmitted using secure connections. Access to migration data and systems is limited to authorized systems and personnel required to operate and support the migration service.

Customer-Controlled Migration

The migration is initiated by the customer and is performed between the customer's Freshdesk and Zendesk accounts. The app accesses and transfers only the data required to perform the migration configured by the customer.

A simpler way to move from Freshdesk to Zendesk

Whether you are switching support platforms, consolidating your support operations, or moving to Zendesk, klamp.ai helps simplify the migration process.

Instead of manually exporting and importing data or building custom migration scripts, teams can use a guided migration workflow to configure field mappings, test the migration, transfer supported data, and monitor the results.

Move your supported Freshdesk ticket data to Zendesk with klamp.ai and simplify your migration process.