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CaseMargin
CaseMargin reads support tickets and writes the brief an agent actually needs.
Fonctionne avec
Support
Développeur
Oleksandr Melnyk
About this app
CaseMargin builds tools for support teams who spend too much of their day re-reading instead of resolving.
The brief builder lives in the ticket sidebar. One click reads the full conversation, comments, internal notes, requester history, and returns a structured brief: what's actually happening, what's already been tried, what the evidence shows, and what to do next. Nothing is invented. When the ticket doesn't have enough information to draw a conclusion, the brief says so.
Free to install, with a monthly brief allowance per account. No credit card required.
Data disclosure: to generate a brief, this app reads the ticket subject, all comments (public and internal), requester name/email/organization, and your Zendesk account subdomain, and sends that text to CaseMargin's server, which forwards it to OpenAI's API for analysis. Ticket content is not stored on our server or logged; only your Zendesk account subdomain is retained, to track your monthly usage against your quota. Full privacy policy: https://casemargin.com/privacy
Détails de l’application
Comment l’installer
Install the app, then open any ticket. Click Generate brief in the sidebar to read the conversation and produce a structured case brief. No setup required beyond installation.
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