Smartlook allows you to understand behavior of your customers by recording a video of each visitor on your website. In the video you see visitor’s mouse movement, clicks and pages he browsed.
This Smartlook app shows you customer's recordings directly in his ticket in Zendesk. Watching recordings with customer's behavior allows you to verify bugs and solve customer issues faster. Instead of a lengthy conversation with the customer trying to decipher what happened you simply watch the Smartlook recording and see what exactly happened.
When you discover bad user experience on your website, simply send a link with the recording to your UX designer or developer, so everyone can see what the issue is.
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