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Chatislav

AI Agent & Copilot for Zendesk

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Support

Développeur

Chatislav

About this app

About this App

Chatislav is an AI agent and chatbot platform that lets businesses create customized conversational AI agents for text, email, voice, and visual support, trained on their own data. The platform functions as a customer support agent, e-commerce assistant, and personal assistant, automating inquiries and routine conversations to improve efficiency and save businesses time and money.

Key features

Omnichannel and one-click integrations

Deploy your agents across various channels, including:

  • Web chat widget

  • Voice AI agents for phone-based support

  • Email AI agent with assisted human-in-the-loop drafting and responses, or automatic replies

One-click integrations let you connect the agent with tools like Calendly, WhatsApp, Instagram, Facebook Messenger, Viber, Telegram, Zendesk, Zendesk Sunshine, Zapier, and more.

AI agent capabilities

  • Multilingual support across 50+ languages, with automatic language detection

  • Static and dynamic knowledge bases, with the agent trainable on diverse sources including PDF, Word, Excel, CSV, FAQs, URLs, YouTube videos, audio files, and more

  • Workflows and AI agent actions to digitize and automate both simple and complex processes

  • Additional automation capabilities for support, sales, and internal workflows

Data handling, security, and compliance

  • GDPR compliant and ISO 27001 certified, adhering to the international standard for information security management

  • Secure data transmission, with all data protected in transit

  • Full control over the knowledge base and stored data, with conversation history that can be searched, exported, and managed by the client

Détails de l’application

Comment l’installer

Installation instructions

  1. If you do not already have a Chatislav account, sign up at https://chatislav.ai.

  2. Sign in to Chatislav and create or open the AI agent you want to use with Zendesk.

  3. In the agent workspace, go to Integrations.
  4. Open the Zendesk integration, enter your Zendesk subdomain, and authorize the connection.
  5. After Zendesk is connected, open the Zendesk integration Manage screen in Chatislav.

  6. Install the Zendesk Draft Response App if it is not already installed.

  7. Select the Zendesk agent that Chatislav should use for automatic replies when tickets are assigned. You can optionally enable auto-assign so Chatislav can respond to new tickets automatically.

After setup, open a Zendesk Support ticket, click the Chatislav icon in the ticket reply editor, and choose Generate draft response. Chatislav will create an AI-generated reply draft based on the ticket conversation and your agent knowledge base.

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