Automate tagging of Zendesk support chat and tickets.

Preview image of app

Automate the process of tagging chat and tickets, save valuable team time, and get deeper, actionable customer insights with Thematic.

Say goodbye to manual tagging * Thematic automatically categorizes your chat and tickets so you don't have to * Thematic uses AI to tag themes, sentiment, and intent for superior accuracy * There’s no training or manual coding, enabling you to discover the full picture. * Existing and emerging specific themes are uncovered effortlessly, from what customers say.

Identify exact points and opportunities in near real-time * With Thematic, comments, and chat are individually tagged and aggregated to identify the top issues coming through to agents. See issues most mentioned and with the biggest effect on metrics. * An easy-to-use platform that simplifies and accelerates how you get insights from your support chat. * Discover emerging themes as they happen and share alerts on issues before they affect many customers and overwhelm your agents. * Leverage intuitive reporting tools specifically designed to quickly uncover issues, answer questions, and monitor the impact of initiatives.

Analyze all your customer feedback in one place * Thematic isn’t just for Zendesk. Seamlessly connect and aggregate all feedback sources including chat, reviews, VOC feedback, and more for a clear, coherent summary of priorities. * Easily see what issues are coming up in Zendesk vs other channels.

Secure and private, as it should be * Thematic is SOC2 Type II compliant. so you can be confident your data is private, secure, with the right controls in place. * Your customer PII data can be automatically redacted and tidied with Thematic for clean, compliant analysis * Thematic is built on modern cloud infrastructure, using world-class vendors like AWS, to store data in specific server regions.

Built to be flexible, to automate all the time-consuming tasks * Effortlessly manage and refine the structure of your tagged themes to align feedback themes with what’s useful for your team and business. * You can edit, delete and merge tagged themes in minutes. Book a personalized free trial on your tickets today.

Détails de l’application

Fonctionne avec
Prix (USD)
Free to install
See pricing details

Témoignages des utilisateurs

L’application est déjà installée ?

Nous sommes toujours à l'écoute de vos commentaires. Soyez la première personne à rédiger un avis.

Publiez votre application sur Marketplace

Découvrez comment publier votre application