SIMPLE YET POWERFUL FEATURES Don't let your phone system sit apart from your Zendesk solution!
Enjoy full CTI integration between Zendesk and Axialys Voice management telecom solution, including features such as :
Easy click-to-dial from any Zendesk contact info
Automatic opening of a new ticket upon incoming call (matched to the appropriate contact based on caller id or - other IVR data)
Full CRM history for phone calls, including call duration and even attached audio recordings
FULL INTEGRATION WITH AXIALYS VOICE MANAGEMENT SOLUTION Axialys Voice Management solution enables all teams large and small to efficiently manage inbound and outbound phone call streams. The solution is fully cloud based, fits for both mono and multi-sites, including offshored call centers when applicable. You benefit from 3 levels of management : Administrator, Supervisor and Agent. Each level is provided with its own interface, including :
And lots more...
Axialys Voice Management solution is available worldwide, and can work with your existing phone system or with Axialys enterprise Centrex solution.