Emporix Connect for Support

About neteleven

neteleven is a certified Zendesk and Emporix partner. Our team offers a wide range of expertise in the customer service sector combined with in-depth product knowledge, so that you can offer your customers a differentiated experience. From analysis and consulting to implementation – we ensure that your customers feel optimally looked after.

What this integration does well

This app seamlessly integrates your Emporix store with Zendesk, providing support agents with a comprehensive view of customer orders directly within the ticket sidebar. Key benefits include:

• Real-time Order Visibility: Access up-to-date order details, including status, shipping information, and billing data, without leaving Zendesk.
• Increased Efficiency: Eliminate the need for agents to switch between multiple tabs or systems, significantly reducing response times.
• Enhanced Accuracy: Direct access to Emporix data ensures agents have the most reliable information to resolve customer inquiries.
• Improved Customer Experience: Faster, more informed responses lead to higher customer satisfaction and loyalty.

Data Disclosures & Privacy

Your data security and privacy are our top priorities. This integration acts as a bridge between Zendesk and Emporix, ensuring that sensitive customer information is handled securely.

• Data Handling: The app retrieves order and customer data from Emporix via secure API calls. No customer data is stored permanently within the app itself beyond the current session required for display.
• Security: The Emporix API Key is saved using Zendesk Secure Settings and obfuscated by the Zendesk Proxy Server