With Fulfil.IO for Zendesk, you can view realtime insights from your ERP within every ticket and contact.
Customer information including the net relationship value gives your team insights on the length of your relationship with the customer and how they should deal with the ticket.
The widget also displays realtime updates on recent orders and shipments to the customer. You can also jump straight to the order or the shipment from Zendesk. Commonly needed information like the tracking number of a shipment are readily displayed on the ticket itself.