Ultimate is the customer support automation platform you won’t outgrow. Built for CX, powered by AI. Leveraging the latest conversational and generative AI technology, our Chat Automation solution empowers brands to
- Build a gen AI knowledge base bot in minutes — no training required
- Provide instant, 24/7 customer resolutions in 109 languages
- Maximize productivity and minimize effort for support teams
- Scale support capacity without scaling costs
What makes Ultimate different from other bot and automation providers?
Our platform is tailor-made to evolve as your business does, so you’ll never need to switch solutions. With Ultimate, you’ll benefit from our in-house R&D team who continually innovate to bring you cutting-edge AI technology, a flexible solution that scales as needed, and a dedicated team of CS specialists to help you achieve your goals.**
Our seamless integration with Zendesk allows you to:
- Retain all of your conversation data in Zendesk, not a third-party app
- Route and enrich Zendesk tickets
- Create smart escalations to human agents
- Measure your bot's performance in Zendesk
We support custom integrations with your existing tech stack to:
- Capture unique inputs like order numbers and tracking IDs to personalise each interaction
- Provide your customers with real-time information from your data warehouse
- Process API calls to enable end-to-end automation for workflows like returns and exchanges
With 6+ years of industry expertise:
- We’re innovators in the field of support automation and constantly work to bring you the latest advances in conversational and generative AI technology
- Global brands like Zendesk, DeepL, Finnair, and TransferGo trust our AI-powered solution
- We take security seriously — we’re proud to be GDPR and SOC2 type-2 compliant
Ready to start your automation journey?
Find out your automation potential by scheduling a free consultation with one of our AI Experts.