Système de tickets PHP

Qu’est-ce qu’un système de tickets PHP (préprocesseur hypertexte) ?

PHP is a server-side scripting language designed primarily for web design, but also used as a general-purpose programming language. A PHP ticket system is an advanced free ticketing system, written in PHP with a MySQL backend, which includes user management through sessions, a search function and several other functions to simplify ticket system management.

It can be hosted on any platform running PHP. Their client's software supports creating tickets, retrieving and updating tickets, deleting tickets, and more, in Zendesk Support.

Un scoop exclusif

You have several options in terms of the languages the Zendesk API uses. All modern languages, including PHP, let you make HTTP requests and handle HTTP responses. But why reinvent the wheel? Using an API client is a great way to speed up development. An API client takes care of a lot of the low-level details of making requests and handling responses and lets you focus on writing code specific to your particular project.

Le saviez-vous ?

Tickets are the ways and means through which your end users (customers) request information with agents in Zendesk for customer service. Tickets can originate through a number of support channels, including email, help desk, chat, phone calls, Twitter, Facebook, or the API. All tickets have a core set of properties.

Avec Zendesk Support, vous bénéficiez des avantages suivants :

  • Un système remarquablement simple qui permet de suivre, de hiérarchiser et de résoudre les tickets d’assistance des clients
  • Toutes vos informations client regroupées à un seul endroit pour des communications efficaces
  • Une confiance plus grande pour vos clients et une réussite accrue pour vos agents

Étendez votre champ d’action

Changez la relation qu’ont vos clients avec votre entreprise en contactant Zendesk Support et accroissez le nombre de résolutions de tickets.