DEMETER ICT (Zendesk Premier Partner, based in Bangkok Thailand and Singapore) enables the CX transformations for the business to become a success. We use the world-class Zendesk tool to help the business retain customer happiness and improve CX efficiency. We have strong experiences in implementing Zendesk solutions with new CX design for more than 120 customers in APAC. In total, we have been deploying more than 1,200 customer service agents regionwide, in Thailand, Greater China, Singapore, Indonesia, Malaysia, Myanmar, Laos etc. Not only Zendesk for customer service solution, we also have solid experiences in CX Enhancement by Sunshine Conversation, Zendesk Sell (Sales CRM) implementation, Sunshine API and system Integrations and Data Migration.

Our expertises in Zendesk implementation and CX Advisory are Omni-Channel Customer Service, Sales CRM and Sunshine Conversation. Application programming interface, Chatbot design and system integration with Zendesk are offered. Demeter ICT has various customer success stories in many industries, e.g. Logistics, e-Commerce, Financial & Banking, Hospitality, Media, IT Services, Real Estates, Food and Beverage, Retails, Healthcare and Telecommunication. Not only simple configuration, but we also help customers to reengineer the CX and CRM processes. Our team are able to communicate in three languages, English, Chinese Mandarin and Thai. DEMETER hence is one of the most skillful Zendesk partners in APAC.

For more information about DEMETER, visit us at www.demeterict.com or www.dmit.co.th