Ultimate is the customer support automation platform you won’t outgrow. Trusted by Zendesk itself, we help global brands scale and streamline their customer service with artificial intelligence, through a one-click integration with Zendesk Chat & Support.

Deeply integrated into your Zendesk ecosystem, Ultimate provides businesses with cutting-edge conversational and generative AI tools — to manage workflows and automate experiences across all text-based communication channels: chat, tickets & messaging. This means faster, better, 24/7 support. All while delivering rapid ROI and cost savings.

Our intuitive no-code platform and advanced conversation design tools help support teams work smarter, not harder. Agents are freed from repetitive, manual tasks — allowing them to focus on what matters most: your customers.

And it’s never been easier to get started with automation. With our newly-released generative AI offering, UltimateGPT, you can harness tech behind ChatGPT to build a custom bot in minutes. Simply plug UltimateGPT into your existing Zendesk Knowledge Base and start having accurate, human-like conversations. You’ll be resolving customer requests with less agent effort in next to no time.

With Ultimate, brands get an automation partner that’s in it for the long run. From dedicated onboarding to ongoing optimization, our team works hand-in-hand with every client throughout their automation journey — to maximize the value you see from AI. Plus, you can be sure your data is safe with us: we're GDPR and SOC 2 type 2 compliant.

Want to know more? Check out our native Zendesk apps.