Add Ticketing integrations to your platform within a day

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Merge is a developer tool to embed hundreds of customer-facing API integrations in your product right out of the box, without the need to configure each integration separately. With Merge's Unified API, developers access one standardized data model to pull and post data across any of the platforms we offer connections with, in categories like HRIS/Payroll, ATS, Accounting, CRM, Ticketing, Directory, and more.

Merge also provides tools to manage integrations, with a robust dashboard that allows users to control the scope of data being synced through Merge, configure webhooks, troubleshoot and resolve issues such as expired API keys, and more, without the use of engineering resources.

Spare your developers hundreds of hours for each integration they build and maintain — your product team will thank you.

How it Works

Our platform allows developers to add a Zendesk integration to their product much more quickly and cost-effectively than if they were to build the integration themselves. Merge normalizes the data synced from Zendesk's API and gives developers a full suite of tools (logs, issue detection, etc.) to manage the integration.

Key features

  • Easy Onboarding: Your users authorize integrations via a drop-in component, Merge Link, in your app.
  • Continuous syncing: Build in-app functionality powered by data continuously synced for each integration and connected customer account.
  • Bi-directional flow: Merge supports read and write.
  • One data model: Common Models provide normalized, constantly synced data for each category of integrations.

Key benefits

  • Close more deals: Your customers expect integrations as a tablestakes feature. Merge allows you to offer integrations out of the box — which means deals won't be blocked because an integration isn't on the roadmap.
  • Save engineering hours: Engineering resources are expensive. Merge provides SDKs, clear documentation, and pre-built components to save development time and allow you to offer integrations in days — not quarters.
  • Empower customer success: Customer success because of Merge's Issues and Logs, which flag common end-user issues and reduces the amount of engineering troubleshooting needed.

Détails de l’application

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